Whether you manage customer service or service delivery, Revcord has a solution to ensure superior customer service relationship management with your day-to-day operation. We are your tool for agent evaluation and improvement, as well as assistance in dispute resolution. We offer the best multimedia logging value on the market today. Read more to see how we can help your Call Center.
HOW REVCORD WORKS FOR CALL CENTERS
Revcord’s revolutionary recording system and software captures and analyzes all of your communications to dramatically improve your call center operations.
The Revcord system for call centers is a secure and streamlined system that includes all of the industry features you need into one standard package to capture information and put it into context to help you improve operations and your bottom line. The Revcord system allows you to identify training needs and to manage the customer experience.
Here are a few ways that Revcord systems and software can help:
- Verification of Transactions
- Meet Regulatory Compliance
- Ensure Policies and Procedures Are Being Adhered To
- Evaluate Agents to Identify Training and Improvement Needs
- Access to Information in Real Time
- Enhance Customer Relationships
- Manage Customer Experience
- Dispute Resolution
It’s good to have the assurance that you can always find every call recorded and stored in the Revcord MMS.